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Help Center

At Ayva.Mia, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

What are the payment options?

We accept payment via Paynow, Debit and Credit Card.

Do you sell gift cards?

Not at the moment. But we are working on it.

What is your return policy?

When placing an order, make sure that you pick the right size. Remember that the item may look different on you depending on your figure and skin tone. We do not warrant that the quality of any product or material will meet your expectations. We have made every effort to display as accurately as possible the colors and images of our products.

No exchange and refunds are allowed with all items unless you received flaws in workmanship. (Only exchange is allowed) Please take note that the following are not considered manufacturing defects:

  • Loose threads

  • Small threads bumps

  • Minor stains that are removable (within the size of 1cm)

  • Slight color variations due to photographic lighting

  • Crease marks

  • Slight differences in measurement (0.5cm-1cm) due to mass production  

Please contact us immediately should you received any defective item. If the item you purchased is out of stock, you may do an exchange with another item of a similar price.

Do note that no exchanges will be accepted for items received more than a week.

How long does it take to receive our orders?

Please give us 1-2 days to pack your orders.

Once your items are ready, you will receive a tracking number from us via email for courier. This would typically take 2-4 working days to be delivered.

For normal mail, this does not come with a tracking number and would typically take 3-7 working days.

As normal mail does not come with a tracking number, in no circumstances shall Ayva.Mia be liable to compensate the buyer for any loss or damage to the items.

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